Privacy Policy

SLA Finance Group, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.


This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our financial services. Please read this document carefully to understand our practices regarding your personal data and how we treat it in accordance with global privacy regulations.

Information we collect

We believe in complete transparency regarding your data. Here is a detailed breakdown of the information we gather to provide and improve our services.

Personal Identification
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
Usage & Analytics Data
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
Device Information
We may also use your information internally to help us improve our services and help resolve any problems.
Cookies & Tracking
Data stored locally on your device to remember your preferences and provide a personalized browsing experience.

WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.​


HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, or to comply with any applicable legal or ethical reporting or document retention requirements. Your information is protected on a cloud network.


Your information is protected offsite via a cloud network which is secured by a password and unique identifying questions.​


HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

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Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to Sash Angelkovik at sash@slafinance.com.au

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.

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YOUR CONSENT

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By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

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TELL US WHAT YOU THINK
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We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact us at sash@slafinance.com.au

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COMPLAINTS
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Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer Sash Angelkovik at sash@slafinance.com.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

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COMPLIMENTS AND CONCERNS
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We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

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COMPLIMENTS
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Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service, please let us know using the details below, so that we can further encourage them via this feedback process.

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CONCERNS
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If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint or concerns.

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NEED AN UPDATE ON YOUR COMPLAINT?
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If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

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RESOLUTION
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We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

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TAKING IT FURTHER
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We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA). You can contact AFCA at:

Phone: 1800 931 678 (local call cost)
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
www.afca.org.au

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DISCLAIMER
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Your full financial situation and requirements need to be considered prior to any offer and acceptance of a loan product.

The information contained in this website is of a general nature and does not take in to account your personal needs and requirements. The figures shown in the calculators do not constitute an offer for finance. Lender policy and conditions, fees and charges will apply.

The information provided by the calculator is intended to provide illustrative examples based on the stated assumptions of your input. Results are a guide only and do not constitute financial advice or a guarantee of an outcome. You should always discuss your individual circumstances with a representative of SLA Finance Group.